Terms of Service

General contracting conditions – products

1. Information prior to the hiring process

The website https://theanotherwaylab.com/ is owned by TAWL EYEWEAR SL , with CIF B75941211 and registered office at Carrer de Buenos Aires, 17. Alella 08328

These terms and conditions govern the contractual relationship between TAWL EYEWEAR SL and the user or customer, in accordance with current regulations, including Law 7/1998, Law 3/2014, GDPR (EU) 2016/679, LOPDGDD, Law 7/1996 and Law 34/2002.

TAWL EYEWEAR SL reserves the right to modify these terms and conditions without prior notice. Modifications will be effective upon publication on the website. In some cases, specific terms and conditions may apply that prevail over the general terms and conditions, provided they are properly communicated.

2. Object

The purpose of the website is the online sale of clothing and accessories.

3. Duration of the contract

The contractual term ends with the delivery of the product, without prejudice to the legally recognized right of withdrawal.

4. User acceptance

The user declares that he or she knows, understands, and accepts these conditions and ensures that he or she is of legal age and has the legal capacity to enter into a contract.

5. Dispute Resolution

The European online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/

6. Registration and data protection

To purchase online, users can register using the available form. Personal data will be stored in a processing system owned by TAWL EYEWEAR SL for the purpose of managing purchases and services.

The legal basis for processing is the execution of the contract and the user's consent. Data will be retained for as long as strictly necessary.

The user may exercise their rights (access, rectification, deletion, opposition, etc.) by writing to info@theanotherwaylab.com or to the postal address indicated.

7. Purchasing process

During purchase, the customer must identify themselves with their username and password. This information is confidential. After placing the order, a confirmation email will be sent. It is the user's responsibility to provide a valid email address.

8. Language

The contents are available in English and Spanish.

9. Delivery and invoice

The invoice will be included with the product at the address indicated.

10. Offers and validity

Offers will clearly display their price and validity. Products are subject to availability and may be withdrawn without notice.

11. Product characteristics

Each product includes a photo and basic description. Colors may vary depending on your screen. The exact color is detailed in the description.

12. Warranty and after-sales service

All products are covered by the legal warranty. For any issues, please contact info@theanotherwaylab.com .

13. Prices

Prices are expressed in euros and include VAT. Where applicable, the IGIC (Income Tax) or IPSI (Private Tax) will also be indicated.

14. Shipments

See Shipping Policy .

15. Payment methods

The available payment methods are:

  • VISA or Mastercard : via secure Redsys or Stripe POS. No banking details are stored on our servers.

  • Direct Debit : available for recurring customers.

  • PayPal : Secure online payment platform. More information at www.paypal.com

TAWL EYEWEAR SL does not charge any fees, but the customer will be responsible for any bank fees.

16. Product availability

Availability may vary. If a product is unavailable after ordering, the customer will be notified within 30 days and may opt for a refund or an alternative product.

17. Returns

See the Return Policy .

18. Jurisdiction

In the event of a dispute, Spanish law shall apply. The parties may resort to arbitration or ordinary jurisdiction. TAWL EYEWEAR SL has its registered office in Barcelona, ​​Spain.

19. Applicable law

These terms and conditions are governed by Spanish law. In the event of a dispute, the courts of the user's domicile will have jurisdiction, provided that the user is located within Spanish territory.

20. SMS Marketing

By accepting SMS marketing, the user agrees to receive messages regarding their order status and promotions. Frequency may vary. You can unsubscribe by following the link included in the SMS. TAWL EYEWEAR SL does not charge for this service, but your carrier may apply message and data charges.

For more information, please contact info@theanotherwaylab.com .

21. Use of cookies

This website uses cookies to track items added to your cart, even if the checkout process isn't completed. This information can be used to send SMS reminders.